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FAQ
When will my order be shipped?
Orders are typically processed within 1–3 business days. Once dispatched, you will receive a shipping confirmation email with tracking details.
How long does delivery take?
Estimated delivery times:
• United Kingdom: 2–5 business days
• International: 5–10 business days
Delivery times are estimates and may vary depending on the courier and destination.
How can I track my order?
Once your order has been shipped, tracking information will be sent via email. If you have not received tracking details, please contact support.
Do you accept returns?
Yes. We accept returns on eligible items within 14 days of delivery. Items must be unworn, unused, and returned in original condition with all tags attached.
For full details, please refer to our Returns & Exchanges policy.
Who covers return shipping costs?
Customers are responsible for return shipping costs unless the item received is faulty or incorrect.
What if I receive a faulty or incorrect item?
If you receive a damaged, faulty, or incorrect product, please contact us within 48 hours of delivery. Include your order number and clear photos of the item.
Can I change or cancel my order?
Orders can only be modified or cancelled before they are dispatched. Please contact us as soon as possible after placing your order.
Do you ship internationally?
Yes. International delivery times and customs procedures may vary depending on the destination country.
Which payment methods do you accept?
We accept major payment methods available at checkout, including secure card payments and supported digital payment providers.
How do I choose the correct size?
We recommend consulting the Size Guide before purchasing. If you are unsure, feel free to contact support for assistance.
How can I contact GLOIR?
For all enquiries, please contact:
